We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Special and customized order items, such as custom-made garments specifically ordered for your make, are excluded from our usual 30-day return period and can only be returned if faulty or delivered in error.
You may cancel your contract with us for the goods you order at any time up to the end of the third working day from the day after the date you ordered the goods. You do not need to give us any reason for canceling your contract, nor will you have to pay any penalty. To cancel your contract, you must notify us in writing. Once you have notified us that you are canceling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and, in any event, within 30 days of your order.
If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Delivery Time
Our standard delivery time is between 15 to 17 business days from the date of order confirmation.
Shipping Policy
Packages are generally dispatched within 15-17 working days after receipt of payment and are shipped via DHL, FedEx, or USPS with tracking. Whichever shipping method you select at the time of checkout, we will provide you with a link to track your package online.
We offer a variety of shipping options to meet your needs and budget. Processing times typically take 15-17 business days after receipt of payment.
Express Shipping: 10-12 business days
Normal Shipping: 15-17 business days
International Shipping: 12-18 business days (customs clearance may add additional time)
Rush Order Processing: Within 10-12 business days.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized, and your items are well-protected.
If your parcel is lost or arrives damaged, kindly reach out to us at support@lumierethreads.com. We’ll promptly assist you in resolving the issue, whether through replacement or refund, ensuring your satisfaction with our service. Your concerns are important to us, and we’re here to help.
